For CM, we developed a tactical activation campaign for Goed thuiszorgwinkel, part of the CM Health Fund. The brief was clear: increase online and offline traffic. But the real challenge was about more than that. It was about vulnerability and changing the way people feel about assistive devices.
When people (regardless of their age) need assistive devices, it’s rarely a rational decision. The need often comes suddenly, after a fall, an operation or a diagnosis. It also brings along a complex mix of emotions: feelings of loss, of dependence, of pride slipping away.
For many, asking for help feels like giving up, like no longer being able to keep up. Stepping into a home care shop can feel like a confirmation of that vulnerability. It’s a very high emotional barrier. That called for a shift in perception.
Most people don’t want to be helped. They simply want to keep living on their own terms. From that perspective, assistive devices shouldn’t be considered as signs of decline, but as tools that preserve dignity, pride and freedom. That’s where Goed’s true strength lies: they don’t help people because they need the support, but so they can continue living life their way.
Assistive devices aren’t a step back, but a conscious step forward in quality of life. That’s why we didn’t focus on limitations, but on the joy of living. The campaign showed that assistive devices aren’t symbols of dependence, but expressions of confidence and quality of life.
The result was a warm, relatable brand manifesto that raises a glass to the good life. That thought also became the key message across all creative assets.
The tone was human, not clinical. Hopeful, not heroic. The campaign normalised, softened and connected. You could see it in the visuals too: people enjoying life to the fullest, even with assistive devices.